What video formats do you accept?
We accept VHS, S-VHS, VHS-C,
Hi-8, Digital 8, Betamax, and Mini-DV formats. Unfortunately, we are
not able to convert 8 mm or 16 mm film footage.
How much video footage can fit on a DVD?
Up to 2 hours of high quality video. The video quality deteriorates
significantly when over two hours is put on a single DVD.
Can I combine multiple video tapes to create a single DVD?
Yes, you may combine video tapes to a create a single DVD. If you will
be combining video from multiple tapes for a DVD movie, use the DVD
Combining Form to give more detailed instructions. Label each movie
tape with an easily indentifiable title (e.g. 1,2,3). A $5 handling
charge fee will be charged for each additional tape.
Can you convert PAL or SECAM VHS tapes into NTSC DVD?
Yes, and the price is the same ($19.95) whether the VHS tapes are
on PAL, SECAM or NTSC format.
Will you return my original tapes?
What is PAL, SECAM and NTSC?
PAL (Phase Alternating Line) is the type of video system used in many
countries outside of the U.S. NTSC (National Television Standards Committee)
is a standard used in North America and Japan. SECAM (Sequential Color
Memory) is used in France, Russia, Eastern Europe and a few other parts
of the world.
Can you make copies of copyrighted material?
No. We cannot legally reproduce copyrighted videos. Permission for duplication,
for any purpose whatsoever, must be secured from the copyright owner.
How long does it take to receive my DVD?
We generally ship out completed DVD productions within a week.
What is wrong, my DVD will not play in my DVD player?
We encourage you to call your DVD player manufacturer to inquire about
playing DVD-R formats in the machine. DVD-R media is not 100 percent
compatible in all DVD players. The only way guarantee 100 percent compability
is to have a project manufactured, and manufacturers typically have
minimum runs of at least 1000 discs. About 95% all of DVD players available
will play any disc without a problem.
How long will the DVD disc last?
DVDs have a life expectancy of more than 100 years with no loss
of video quality.
What is included with my order?
All of our DVDs come with customized DVD case covers and labels. We
deliver you one DVD containing your video footage, and can supply you
with as many additional copies as you desire ($9.95 each).
What are "Chapters?"
Chapters are specific scenes that have been detected within your video,
and are very similar to chapters in a book which divide the story into
related pieces. By indexing your video into separate chapters, our DVD
allows you to skip to any chapter directly (without fast forwarding).
Your video will be divided into about five-minute chapters.
What about shipping and handling?
We ship your order via USPS Standard Certified Mail ($8.00) or via Fed-Ex
or UPS for an additional fee of $2.00 per order ($10.00). The tracking
number will be emailed to you.
What is a VCD?
VCD is a video compact disk. It looks like a regular music CD and offers
decent quality - its resolution is 352x240 (NTSC). DVD provides much
higher resolution (700x480).
Can I have my videos transferred to VCD?
Yes. Note, that if you want to have your videos on VCDs and play them
on your DVD player, you'll need a DVD player which can read CD-R discs.